Question 1

What exactly does Office Pigeon automate?

Accepted Answer

Office Pigeon automates the full spectrum of business communications and workflows: appointment bookings via WhatsApp/web/Telegram, inbound/outbound AI calls, customer follow-ups, no-show reminders, lead qualification, FAQ responses, and more.

Question 2

How long does it take to go live?

Accepted Answer

Most businesses are live within 5–10 business days. Our team handles all technical setup — WhatsApp Business API integration, agent configuration, workflow design, and testing. You don't need any technical knowledge.

Question 3

Will the AI replace my staff?

Accepted Answer

No — Office Pigeon augments your team, not replaces them. The AI handles routine, repetitive tasks (bookings, FAQs, reminders) while complex or sensitive cases are automatically escalated to your human team.

Question 4

What channels does Office Pigeon support?

Accepted Answer

Currently: WhatsApp Business API, Website chat widget, Telegram bots, Email automation, Inbound/outbound phone calls. Coming soon: Instagram DMs, Facebook Messenger.

Question 5

Do you build websites and web apps too?

Accepted Answer

Yes! We offer end-to-end website design and development, as well as complex web applications including full Learning Management Systems (LMS). These can be standalone services or bundled with automation packages.

Question 6

Can I get a custom package that's not listed?

Accepted Answer

Absolutely! Every business has unique needs. Contact us on WhatsApp and we'll build a custom package tailored exactly to your requirements, volume, and budget.

Question 7

Are there any contracts or lock-in periods?

Accepted Answer

Monthly plans can be cancelled anytime. Yearly plans are billed annually for the discounted rate. We don't believe in locking you in — if Office Pigeon doesn't deliver value, you should be free to leave.

Question 8

What payment methods do you accept?

Accepted Answer

We accept ACH transfers (US), SEPA transfers (EU), Payoneer transfers, Payoneer Checkout where available, PayPal, PKR account transfers (within Pakistan), direct bank/wire transfers, and crypto transfers in BTC or USDT (network details confirmed at invoicing). Additional gateways can be enabled based on region and project scope.

Question 9

Is my data secure?

Accepted Answer

Office Pigeon stores only minimal booking-related data. We use end-to-end encrypted channels where supported and comply with UAE PDPL 2021, Saudi Arabia's PDPL, and Pakistan's emerging data protection guidelines.